Forms & Resources

We’ve answered some of the most common questions we help our tenants through.

If you have a question and you cannot find an answer here, please don’t hesitate to contact us for answers to any questions you have about renting a property with RE/MAX United Vision.

If you’re in need of Tenancy forms or other agreement documents, you’ll find them here on our site.

Can I have a pet?

You may must not keep any animal, bird or fish in or about the premises, unless that pet is listed in item 17 of the residential tenancy agreement or without the prior written permission of the Lessor.

If you do have an approved pet at your property, you must abide by the following responsibilities:

  • Keep the yard clean.
  • In the event of any fleas or flea eggs being present, you will need to arrange for flea fumigation of the property at your own expense.
  • Cover the cost of any damage to the premises caused by the animal.
  • You must abide by all local, city or state laws, licensing and health requirements regarding pets, including vaccinations.

Failure to comply with these terms shall give the owner the right to revoke permission to keep the pet, and is also grounds for further action

Can I renew my lease?

Provided that the owner of the property you’re leasing intends to continue leasing their property, and that your rent has been paid on time, the property has been kept clean and undamaged and the grounds well maintained, you can expect to receive an invitation of renewal. Other factors beyond your control may also determine whether or not your lease will be renewed , for example - sale of the property.

If you receive a Lease Renewal Notice, it’s important that you let us know whether you accept the renewal or you wish to vacate. We need this advice in writing from you as soon as possible.

Can I smoke in my property?

Whilst this isn’t a legal requirement by legislation, our company policy is as stated in your lease agreement (Addendum A). Unless otherwise agreed to by the Lessor in writing, smoking is not permitted inside the residential buildings on the premises.

Can I sub-let on my lease?

Subletting is not permitted without written approval from us. This includes assigning the tenancy over to a third party, or allowing other occupants to move in without our express permission. New tenants will have to complete our application process and sign onto the lease. We may refuse your request if the property is unsuitable for an additional person, or the person you are proposing does not meet our eligibility criteria.

Can someone transfer onto my lease?

You must seek permission to add people to your lease. Additional tenants will have to complete our application process and sign onto the lease. We may refuse your request if the property is unsuitable for an additional person, or the person you are proposing does not meet our eligibility criteria.

How do I know if a safety switch is installed?

A typical switchboard shows the main switch, safety switch with test button, and four circuit breakers. All homes have circuit breakers or fuses. These are designed to protect the wiring and appliances within the premises. Only safety switches are designed to protect people.

Testing a safety switch

To test a safety switch, simply press the ‘TEST’ button. This should automatically trip the switch to the ‘off’ position. Reset by pushing the switch back to ‘on’. If it doesn’t work, contact your Property Manager immediately. You MUST carry out safety switch test every three months.

Why did it ‘trip’?

If a safety switch turns off the power, it may be that a resident could be using a faulty appliance or the electrical wiring may have become faulty. Reset the safety switch. If it trips again, unplug the last appliance used. If everything works okay, take that appliance to a licensed electrical contractor to be checked. If the safety switch keeps tripping, disconnect all appliances and plug them in, one at a time, until the faulty one is located.

*Avoid touching appliances while carrying out this process

How do I prepare for a periodic/routine inspection?

The main purpose is to provide a report to the owner that you are maintaining the property, and also to check for any repairs and make any recommendations to the owner.

As soon as you notice a problem in the property, visit your tenant portal by clicking  here and one of our friendly team will be in touch.

I am a tenant. How do I request maintenance?

Please ensure all maintenance requests are lodged via your tenant portal by clicking here and one of our friendly team will be in touch. For EMERGENCY REPAIRS, and to find out what is considered an ‘Emergency’, please see below.

WHAT IS CONSIDERED AN EMERGENCY REPAIR?

Emergency items are generally those that could cause injury to the tenant or damage to the property, and may include:
  • Water pipes have broken or burst
  • Blocked or broken toilet (if a second toilet is not available)
  • Serious roof leak or gas leak
  • Dangerous electrical fault, dangerous power point, loose live wire etc.
  • Flooding, rainwater inundation inside the property, or serious flood damage
  • Serious storm, fire or impact damage (i.e. impact by a motor vehicle)
  • Failure or breakdown of the gas, electricity or water supply to the premises
  • Hot water service failure (NOT INCLUDING REPLACEMENT) on a weekend, or long weekend (this would not be considered an after hours emergency if this occurs on a week night)
  • Fault or damage that makes premises unsafe or insecure
  • Fault likely to injure a person, cause damage or extreme inconvenience
If an emergency repair is required during business hours, please contact your Property Manager on 07 3843 1355. Should an emergency repair be required after hours then you need to phone 0401 817 872.

Someone on my lease wants to leave, what happens with their Bond?

IF PERMISSION IS GRANTED for tenants to change/transfer during a tenancy agreement, then the outgoing tenant must liaise and arrange with the incoming tenant to be paid their share of the bond lodged. You must then liaise with us for any transfer of names required on the original bond lodged with the bond authority.

What are my general responsibilities as a tenant?

It’s important to show due respect to your neighbours at all times. Loud music, parties and disruptive behaviour can disturb a neighbour’s right to peace and quiet. This is especially true of units and apartments, where there can be little more than a wall between homes. Disrespectful behaviour reflects poorly on yourself as tenants, on RE/MAX United Vision as the property managers and on the property owners, and as such, it will not be tolerated.

What are my responsibilities as a tenant regarding smoke alarms?

Should you believe for any reason the smoke alarm(s) installed are not working or the batteries are not functioning, please let us know immediately. Protect your safety by being vigilant and report to us any issues, to ensure your safety in the case of fire.

What do I need to do before vacating the property?

Once adequate notice has been given, a tenant will be issued with a vacate date. This is the latest date that a vacating tenant is able to return the keys to RE/MAX United Vision. A tenant is also required to have all their property out from the property and have left the property in good order. You are required to pay rent until this date, regardless of whether you occupy it in the final days or not. Tenants are required to complete an exit condition report upon leaving a property. We highly recommend that you make our Vacating Inspection Guide your checklist for the vacating process. This details all your obligations with respect to cleaning, smoke detectors, appliances and so forth. If the property is not left in a respectable condition, we will hire professional cleaners at your expense; this cost will be deducted from your bond. At the end of your tenancy you will no doubt want your bond refunded quickly after you vacate. For your full bond to be paid quickly, you need to ensure the following:
  • Rent – any outstanding rent is paid promptly
  • Property ready – property is cleaned, carpets cleaned and grounds returned to their in-going condition. The property must also pass the final inspection conducted by our Agency.
  • Outstanding accounts – please ensure that any monies outstanding for water, any damages, compensations amounts and break lease fees are paid (if required).
  • Keys – ensures all keys, remotes etc. have been returned.
  • Final water reading – can take up to 2 weeks.
  • Bond Finalisation – take care when completing and signing the bond finalisation form. Ensure that all signatures are filled out correctly. All signatures are cross checked with the original paperwork.
  Once the criteria have been met, we can start the process to have your bond refunded to you. Allow up to 2 weeks. Delays to this in all cases relate to one or more of these criteria not being met.

What happens if I don’t pay my outstanding rent or damages when I vacate?

If you vacate a property with money still owing and damage to the property, with a court order you could be lodged on a national tenancy database. Even if this is later rectified, your details may not be withdrawn from the database. Your details may still be lodged for 3 years after your debt has been cleared, indicating there was originally a problem. Therefore due to the serious nature of being listed on these databases, we encourage all tenants to ensure all aspects of their tenancy be finalised in full with us before vacating.

What happens if I’m late with my rent payments?

At RE/MAX United Vision, we understand that sometimes there are unforeseen circumstances that result in delayed rental payments. Although the situation may never apply to you as most tenants pay rent on time, it is important we advise you of the processes involved.

Although we will endeavor to accommodate any extraordinary situations resulting in late rental payments, there is a strict arrears management procedure that will be maintained, regardless of the reason. This is to ensure effective management of arrears and protect the Lessor’s investment.

If you happen to fall into arrears or know that you will be unable to make a rental payment, please contact the office and discuss the situation with your Property Manager.

What will happen leading up to a periodic/routine inspection?

At least seven (7) days prior to an inspection taking place, an email will be sent to you to confirm a date and time of inspection. Please note: If you are the tenant, your presence at the inspection is welcome, but not necessary; the Property Manager will use the agency key set and leave a business card advising they have been through the property.

What will RE/MAX United Vision inspect?

The following is our regular checklist for property inspections.

INSIDE THE PROPERTY

  • Walls/light switches/doorways and doors are clean from marks
  • The carpets are clean and stain free
  • The windows, screens and tracks are clean
  • The kitchen area clean and over/stove top is free of burnt on food and carbon staining
  • Shower, bathroom and toilet, laundry and all tiling is clean
  • All areas and rooms are fully accessible (not locked)

OUTSIDE THE PROPERTY

  • Swimming pool/spa – water and sides/bottom are clean
  • Gardens and lawns are maintained and not overgrown

IF YOU HAVE AN APPROVED PET

  • Any droppings are picked up and removed
  • Any pet damage or rubbish scattered is repaired and cleaned up
  • Ensure all/any dogs are properly restrained for the inspection

What’s safety switch & what are my responsibilities?

Safety switches are designed to reduce the likelihood of electric shock should an electrical fault occur. They are designed to prevent injury or death.

They monitor the flow of electricity through a circuit. They automatically shut off the electricity supply when current is detected leaking from faulty switches, wiring or electrical appliances. This stops the chance of current flowing to earth, through a person, electrocuting them.

Are safety switches failsafe?

Nothing is failsafe. Safety switches should be regularly checked. Just like a smoke detector or other safety device, if it is not working properly, it cannot protect.

It is also important to make sure electrical appliances; electrical wiring, extension leads and other electrical equipment are regularly checked and kept in good working order.

When will RE/MAX United Vision carry out periodic/routine inspections?

We will conduct a routine inspection at the property within the first 6 weeks from when you started your lease and entered the property. It will then take place approximately every 3 months after that

What is considered an emergency repair?

Emergency items are generally those that could cause injury to the tenant or damage to the property, and may include:
  • Water pipes have broken or burst
  • Blocked or broken toilet (if a second toilet is not available)
  • Serious roof leak or gas leak
  • Dangerous electrical fault, dangerous power point, loose live wire etc.
  • Flooding, rainwater inundation inside the property, or serious flood damage
  • Serious storm, fire or impact damage (i.e. impact by a motor vehicle)
  • Failure or breakdown of the gas, electricity or water supply to the premises
  • Hot water service failure (NOT INCLUDING REPLACEMENT) on a weekend, or long weekend (this would not be considered an after hours emergency if this occurs on a week night)
  • Fault or damage that makes premises unsafe or insecure
  • Fault likely to injure a person, cause damage or extreme inconvenience
If an emergency repair is required during business hours, please contact your Property Manager on 07 3843 1355.  Should an emergency repair be required after hours then you need to phone 0401 817 872.